Communications Manager At Medic Mobile

We are seeking an enthusiastic digital marketing and social media expert and tech-savvy communications professional with strong organizational and relationship-building skills to join our External Affairs team as our Communication Manager. This position reports to the Chief Development Officer and will work closely with the External Affairs Senior Manager, Philanthropy Manager, External Affairs Officer, and other interdepartmental teammates living and working in 20+ countries around the world.

Position Information:

• Employment Status: Full-time
• Location: GMT 00:00 to GMT -06:00 time zones, permanently remote
• Preferred Start Date: April 2022

Core Responsibilities:

External Communications

• Conceptualize, develop, and implement an integrated strategic communications plan to advance Medic’s mission, goals, and initiatives; broaden awareness of its priorities; and increase the visibility of its programs across key stakeholder audiences, using metrics to support success or needing to redirect strategies.
• Ensure long-term and project-based communications strategies effectively engage new and existing target audiences in collaboration with functional team goals and objectives.
• Lead key brand communications and digital marketing efforts, including creation and management of robust social media calendar and digital campaigns.
• Serve as the main point-of-contact for Medic’s website (WordPress); Ccreate appropriate, highly-visual and impactful content and collateral for external audiences in line with Medic’s brand and voice. These may include website content, blog posts, quarterly and annual reports, newsletters, one-pagers and other materials to communicate Medic’s activities, products and services with input from relevant teams.
• Identify and secure thought leadership opportunities for Medic key opinion leaders including op-eds, speaking opportunities, coalition engagement.
• Build internal fluency with key talking points and position statements, in line with the needs of multiple stakeholders and audiences.
• Coordinate with global teammates to ensure content and collateral is available in regional languages for targeted audiences.
• Support functional teams in creating need-based collateral including decks, one-pagers, and graphics.
• Lead organization-wide brand management efforts, including standardized branding assets and collateral.
• Ensure brand compliance and enhancement in all external communications efforts.
• Advise the Head of Community to ensure consistent messaging, branding and voice across all platforms.
• Respond to media inquiries or requests for organizational information.
• Subscribe to relevant newsletters and listservs, stay informed on developments in community and digital health and share relevant updates with the team.
• Develop and implement a strategic communications framework to guide how Medic responds to societal events impacting underrepresented populations (e.g. structural racism).

Website

• Ensure that new and consistent information (article links, stories, and events) is posted regularly.
• Maintain and manage Medic website, including project management and regular maintenance of WordPress site as well as monitoring and escalating identified issues or improvements.

Social Media

• Develop and implement a powerful social media plan and calendar across multiple brand outposts (Twitter, LinkedIn, Facebook, Instagram, blog and other developing social media channels) and own content creation for these outposts.
• Develop and execute social media campaigns for key days, themes, and priority upcoming content.
• Use and collate analytics to evaluate impact and effectiveness of social media activity in terms of engagement and reach
• Continually survey the social media landscape to identify new platforms and opportunities to grow our reach and impact

Skills Knowledge and Expertise

Ideal applicants will have:

• A Bachelor’s degree, or equivalent supplementary experience required
• 5 years of experience in communications, journalism, public relations or related domains, preferably in a global health and/or technology nonprofit context
• Superb verbal and written communication skills and demonstrated ability to articulate complex ideas clearly, accurately, and concisely
• Must be able to set priorities; coordinate multiple projects simultaneously, meet firm deadlines
• Demonstrated ability to work well remotely, under pressure and with limited supervision but with high accuracy, purpose and impact
• An ability to gracefully balance multiple competing priorities and adapt to changing needs
• Humility + growth mindset – our team learns from one another no matter the title, we expect each person to own their expertise and seek learning opportunities from others
• Native English language fluency required, additional proficiency in French preferred
• The ability and openness to travel with simple accommodations to Medic’s regional offices in Nairobi, Dakar, Kampala, and Kathmandu (and in some cases, to partner sites across Africa and Asia)
• A flexible working schedule to enable internal coordination and external communication across multiple time zones, which might include early morning or late evening hours
• Software proficiency preferred: WordPress, Sprout Social, Mailchimp, Hootsuite, Canva, Google Adwords, Asana, GitHub, Slack, G Suite
• Familiarity with community health, digital health, ICT4D is a plus

Medic offers a competitive non-profit compensation and benefits package. Details will be shared with candidates upon initial interview.

Why Medic?

Purpose & Impact

• Ability to create and see real impact in your work
• Freedom to take initiative and innovate, bonus of an agile, small team
• Work for a globally awarded social enterprise recognized for developing a solution that can create global systems change in the health sector

The Team

• Work with a value and mission driven team that is consistently described as warm, incredibly kind and supportive
• Exposure to a diverse team: over 15 different nationalities
• Opportunities for global travel: all team meet-up + functional team meet-up + field visits

Work/Life & Growth

• Generous leave time: vacation, maternity/paternity, bereavement, & sick days
• Professional development funds & opportunities + 5 days off for prof dev
• Home Office Set up Stipend.
• Flexible, remote schedules

About Medic

Medic is a 501(c)(3) nonprofit organization founded in 2010 to advance health and human flourishing with and for the hardest-to-reach communities. We envision a more just world in which health workers are supported as they provide care for their neighbors, universal health coverage is a reality, and health is a secured human right. Practically, we have advanced our mission by building, implementing, and supporting open-source digital tools that support Community Health Workers, managers, and facility-based health workers. Along with our partners, we build and apply software that helps health workers deliver high-quality, equitable care in redesigned health systems. Our team and partners support more than 28,000 frontline health workers caring for an estimated 15 million people in 18 countries across Africa and Asia.

Each member of our team was drawn to this mission and emboldened by a vision of global health equity. Our diversity of skills and experiences helps us tackle complex challenges – we look forward to hearing from you and exploring ways to work together.