Language Services Partner Coordinator (Roster) At Translators without Borders

Contract length: Open-ended

Hours: Full-time

Location: Home-based

Travel: None

Reporting to: LS Programs Coordinator or LS Partnerships Coordinator

Salary range: 3,200-3,800 USD/month

Deadline for applications: March 29, 2022

This is a roster position. We will be assessing applicants and identifying a qualified pool of candidates for possible future vacancies.

Translators without Borders is an equal-opportunity employer, committed to having a diverse team where individuals of all backgrounds collaborate and learn from one another. We believe we can be most effective with diverse experience and expertise in our team. We recruit on merit, actively seek diverse applicant pools and encourage candidates of all backgrounds to apply. We do not discriminate on the basis of disability, age, gender identity and expression, national origin, race and ethnicity, religious beliefs, marital or parental status, or sexual orientation, and welcome all types of diversity.

We offer in addition to salary:

• an innovative work environment with a diverse and passionate team
• 20 days of annual leave and 10 days of floating holidays
• the flexibility of home-based/remote work
• accommodation and per diems when on deployment

The role

The LS Partner Coordinator is responsible for managing the relationship with TWB language service partner organizations. Working closely with the Operations Team and the Partnership Sales Teams, the LS Partner Coordinator manages expectations and ensures that language services are delivered in a timely manner and with the right levels of quality. Reporting to LS Programs or Partnership Coordinator.

Partnership/Relationship Management

• Manage and grow the relationships with NGO partners either directly or in collaboration with other internal stakeholders
• Communicate regularly with assigned partners, ensure expectations are met and monitor levels of overall satisfaction
• Engage proactively and identify areas of improvement including workflows, services and languages to increase awareness of the importance of language and amplify the impact of the organizations’ work

Language Service Project Management

• Manage the entire life-cycle of multiple language service projects including planning and scheduling for complex projects
• Coordinate all the project phases and efficiently predict the lifespan of all the stages of the project
• Work with the community outreach team to anticipate future needs and ensure sufficient capacity according to available forecasts
• Collaborate with the Community Team to ensure existing volunteers are engaged
• Negotiate deadlines with translators
• Establish and maintain excellent relationships with translators and revisers globally
• Monitor and control the status of projects

Quality assurance

• Work together with the Quality & Process Coordinator to ensure partners receive appropriate quality levels
• Comply with relevant and applicable procedures for quality assurance
• Perform quality checks at various stages of process to ensure quality and accuracy (proofreading, final eye)

Team Coordination

• Coordinate additional Project Officers and/or Project Management interns
• Provide training and guidance on TWB systems, procedures and processes
• Assign tasks by reconciling available capacity with the priorities of the team

Team Building

• Report on team metrics accurately and in a timely manner
• Work within the language service team and wider organization to build cross-team coherency
• Participate in organization-wide discussions, contributing actively
• Reliably and actively collaborate with colleagues towards the achievements of the team

Please note that these roles and responsibilities are approximate and may change over time.

Qualifications

The LS Partner Coordinator should be enthusiastic about the importance of increasing access to knowledge through language. The right candidate is an energetic team player and leader who agrees with TWB´s basic beliefs and values and who can work virtually with team members based throughout the world.

• Able to innovate to find creative solutions; willing to explore new technologies
• Resourceful, able to get more out of small budgets
• Experienced team leader with the ability to manage a remote team
• Experienced project manager
• Experienced managing volunteers
• Previous experience with nonprofit organizations, particularly in disaster relief
• Strong writing and verbal skills

Requirements

• +3 years of experience as a language services project manager
• Experience in relationship and/or account management
• Familiarity with the translation, language or content industries required
• Humanitarian or development experience desired
• Demonstrated writing experience
• Track record working with volunteers and small teams
• Excellent English skills (other languages considered a plus)

About Translators without Borders

Translators without Borders believes that everyone has the right to give and receive information in a language and format they understand. We work with nonprofit partners and a global community of language professionals to build local language translation capacity, and raise awareness of language barriers. Originally founded in 1993 in France (as Traducteurs sans Frontières), TWB translates millions of words of life-saving and life-changing information a year.

Core values

Translators without Borders employees and volunteers are made of people who believe passionately about the value of this work and take personal responsibility for achieving the mission. Translators without Borders’ mission and organizational spirit embody the core values established in its strategic framework:

• Excellence: As the leading voice for communicating humanitarian information in the right language, Translators without Borders is a leader in the translation industry and in the non-profit sector.
• Integrity: Translators without Borders believes that every person, whether it is the people who we serve, our volunteers or our staff, has value, deserves respect and has inherent dignity.
• Empowerment: Translators without Borders believes in using language to empower people around the world to control their own development and destiny.
• Innovation: Translators without Borders recognizes and celebrates the power of innovation to address humanitarian and crisis issues around the world.
• Sustainability: Translators without Borders recognizes that meeting our mission necessitates establishment and maintenance of a solid financial and organizational infrastructure.
• Tolerance: Our staff and volunteers are highly knowledgeable and skilled; value each other, our partner and our recipients; create a supportive work environment; and, conduct themselves professionally at all times.

TWB may re-advertise the vacancy, cancel the recruitment, offer an appointment with a modified job description or for a different duration at its discretion.