Monitoring & Evaluation Assistant (Complaints and Feedback Mechanism), Accra, Ghana at WFP – World Food Programme

External Vacancy Announcement

No. WFP/GHA/ACC/M&E/08/March/2022

Monitoring and Evaluation Assistant (Community Feedback Mechanism/CFM)

Deadline for Application: Fourteen (14) days from publication

The office of the United Nations World Food Programme invites applications from suitable candidates to fill the vacancy below.

Job Title: Monitoring and Evaluation Assistant (Community Feedback Mechanism/CFM)

Duration: 1 year (renewable)

Post Grade: General Service (G5)

Duty Station: Accra

Under the overall and technical supervision of the Head of Research, Assessment, Monitoring and Evaluation (RAME) in Accra, the Monitoring Assistant in-charge of Community Feedback Mechanism/CFM – will be expected to perform the following duties: MAJOR DUTIES AND RESPONSIBILITIES

•  Focal point for Community and Beneficiaries Complaints and Feedback Mechanism with specific roles below:
•  Develop and update CFM Standard Operation Procedure (SOP)
•  Collect and effectively register complaints and feedback from WFP beneficiaries in order to address grievances of the affected population.
•  Managing and provide timely feedback to the complainants by liaising with relevant concerned staff
•  Accurately translate a complaint from the original or local languages into written English.
•  Effectively manage and respond to complaints from beneficiaries especially where feedback is negative; ability to respond to feedback wisely representing the best interests of WFP and the beneficiary.
•  In collaboration with M&E team, produce quarterly analysis & reports on CFM
•  Drafting and consolidation of the Accountability to Affected Population
•  Participate in stakeholders’ engagement, including the communities and community sensitization
•  Focal Point for Corporate database/COMET (Planning data entry, Partnership, Other Outputs and entering of monthly distribution data)
•  Undertake monthly remote calling of beneficiaries on the implementation of Social and Behaviour Change Communication (SBCC) and produce quarterly report as well conduct remote calling/monitoring for beneficiaries
•  Support RAME team in preparation of payment documents (Purchase Request, Payment Request, Purchase Order Distribution Agreements, Service Order Agreements… etc.) and follow up payment and retirement of payment
•  Provide M&E support to Retail Project (sales data)
•  Perform other related duties as required.

Required Skills and Experience

Education: A first degree in Communication studies, Management Studies, computer science, political science or similar .

Experience: 4 years of professional experience, including at least 2 years of experience in programme and humanitarian sectors; hotline operation and customer care; knowledge of the political, geographic, and administrative structure of the WFP projects

Technical skills: Good knowledge in database management using excel and DK/ONA.

•  Appreciable knowledge in remote calling techniques as well as feedback mechanism and processes.
•  Good command of systems and methodologies for collecting and processing quantitative and qualitative information.
•  Knowledgeable in basic result-based monitoring

Language: Excellent command of English (oral and written) and local languages (Akan,Hausa, Dagbani) will be preferred

How to apply:

Applicants should submit their applications and CV stating 3 references online to: www1.wfp.org/careers/job.openings and follow the steps.

Qualified Female Candidates are encouraged to apply

People living with disability are also encouraged to apply

Only shortlisted candidates meeting the criteria will be cont